Perth, Australia

Perth, Western Australia

High-Intensity & Complex Disability Care

Skilled Support for Complex Needs

Participants with complex health needs require more than a standard approach to disability support. They need a team that understands individual care plans, recognises risks, communicates effectively and knows when concerns need to be escalated.

EllaWinnie Care Services provides high-intensity disability supports within our approved scope of service.

Approved scope of service

High-intensity supports

Depending on the participant’s individual needs and care plans, this may include support relating to:

Complex bowel care

Enteral feeding and management

Dysphagia support

Urinary catheter support

Subcutaneous injections

Complex wound care

Other approved high-intensity supports

Supports are provided in accordance with individual care plans, relevant clinical guidance and staff competency requirements.

Our Approach to Complex Care

Current participant-specific care plans are available

Risks and emergency procedures are clearly documented

Staff understand the participant’s individual needs

Relevant staff receive participant-specific training

Competencies are maintained and reviewed as required

Changes or concerns are appropriately documented and escalated

Communication occurs with the participant and relevant members of their care team

Person-Centred Complex Care

A participant is more than their clinical needs. Alongside safe support delivery, we consider the participant’s preferences, communication, routines, independence, dignity, family relationships and quality of life.

Care with skill. Support with heart.

EllaWinnie Care Services · Perth WA

Frequently asked questions

What is high-intensity disability support?

High-intensity supports are daily personal activities that must be delivered by trained and competent support workers because of a participant's complex health and disability needs. EllaWinnie Care Services provides these supports within its approved scope of service, in line with each participant's individual care plans.

Which high-intensity supports does EllaWinnie provide?

Depending on the participant's individual needs and care plans, support may relate to complex bowel care, enteral feeding and management, dysphagia support, urinary catheter support, subcutaneous injections, complex wound care and other approved high-intensity supports.

How do you keep complex care safe?

Supports are provided in accordance with individual care plans, relevant clinical guidance and staff competency requirements. Relevant staff receive participant-specific training, competencies are maintained and reviewed, risks and emergency procedures are documented, and changes or concerns are documented and escalated to the participant and their care team.

Who can refer a participant for complex care?

We welcome referrals from participants, families, guardians, Support Coordinators, Plan Managers, hospitals and discharge teams, allied health professionals and other health professionals. You can use our online referral form or call 0450 420 452.

Is complex care funded by the NDIS?

Eligibility and funding depend on the participant's individual NDIS plan and circumstances. Our team can talk with you about how our services may fit with a participant's plan and goals. Official NDIS information is available at ndis.gov.au.

Where do you provide complex care?

EllaWinnie Care Services supports participants across Perth, Western Australia.

Talk to us about complex care

Discuss the participant’s needs and the supports they are looking for. We welcome enquiries from participants, families, Support Coordinators and health professionals.