Perth, Western Australia
You can raise a concern or complaint about our services at any time. This includes participants, families, guardians, Support Coordinators and other members of a participant’s support network.
You can contact us by phone on 0450 420 452 or by email at info@ellawinniecareservices.com.au. You may also use our contact form.
Making a complaint will not negatively affect the support a participant receives.
Share what happened, when it happened, and what you would like us to do.
We will acknowledge your complaint and review it fairly and promptly.
We will tell you the outcome and any steps we will take.
You can also contact the NDIS Quality and Safeguards Commission.
Phone: 1800 035 544
Website: ndiscommission.gov.au
You may also contact other independent bodies that can help with complaints, including the NDIS Commission’s complaints process for NDIS supports.
If something is not right, please tell us. We want to make it right.
